1. Introduction
Storeware is committed to protecting your privacy. This policy explains what data we collect through storeware.io, why we collect it, who we share it with and how you can exercise your rights. Storeware is a brand of the Startise family; the individual Storeware apps (StoreSEO, BetterDocs for Shopify, EasyFlow, Trust.Sync, StoreFAQ and Vidify) have their own privacy policies covering data processed inside those apps.
2. Data We Collect
We only collect what you give us or what your browser sends when you visit:
- Support requests: your name, email address, the topic and product you ask about, a subject, your message and, optionally, your store URL.
- Partnership requests: your email address, first and last name, company website and message.
- Newsletter sign-ups: your email address.
- Usage data: pages visited, approximate location, device and browser information, collected through Google Analytics for performance and audience insights.
- Technical data: your IP address is used transiently to protect our forms against abuse (rate limiting and spam filtering); it is not stored with your submission.
We do not collect payment details on this website.
3. Purpose of Processing
We use the data we collect to:
- Answer your support and partnership requests.
- Send you our newsletter and product updates when you subscribe.
- Understand how the site is used so we can improve it.
- Keep our forms and infrastructure secure.
4. Legal Basis
We process data based on:
- Consent: newsletter subscriptions and analytics cookies. You can withdraw consent at any time.
- Legitimate interests: responding to the requests you send us, improving and securing our services.
- Contractual necessity: where a partnership request leads to an agreement with you.
5. Data Sharing
We may share data with service providers who process it on our behalf:
- Email delivery providers, to deliver your form submissions to our team and to send the newsletter.
- Hosting and infrastructure partners that serve this website.
- Analytics providers (Google Analytics).
All providers are bound by data protection obligations. Links to Shopify, our partners’ websites and other third parties lead to sites governed by their own policies.
6. Marketing Communications
If you provide your email address to Storeware (for example through a newsletter sign-up, a support request or a partnership request), we may use it to send you marketing communications, product updates, promotions and educational content related to Storeware products.
You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.
We will never sell or share your email address for third-party marketing purposes.
7. Data Retention
We retain data only as long as necessary for the purpose it was collected: support and partnership messages for as long as needed to handle your request and any follow-up, and newsletter details until you unsubscribe, subject to legal requirements.
8. User Rights
You have the right to:
- Access the data we hold about you.
- Request correction or deletion.
- Object to processing.
- Withdraw consent (where applicable).
Contact us to exercise these rights.
9. Data Security
We use encryption in transit, secure infrastructure and access controls to protect your data.
10. International Transfers
If data is transferred outside your region (for example the EEA), safeguards such as Standard Contractual Clauses are applied.
11. Cookies & Analytics
We use cookies and similar technologies for analytics and to enhance performance. You can control cookies through your browser settings; disabling them does not affect the use of our forms.
12. Policy Updates
We may update this Privacy Policy. Continued use of the site after changes indicates acceptance. The date at the top of this page shows the latest revision.
13. Contact
Questions? Contact us at support@storeware.io or through our support page.